Website Care

Website care after launch.

A simple annual Support Plan so your site stays secure, fast and maintained — without you having to think about it.

What the Support Plan actually covers.

A website is not a one-off purchase. It needs monitoring, backups and the occasional fix. The Support Plan handles that for £200 a year — including five website amends — so you can focus on running your business.

Security & monitoring.

Security monitoring and performance checks so issues are caught early. Included on the £200/year Support Plan.

See support pricing

Five amends a year.

Need a copy tweak, image swap or small layout change? Five website amends are included each year. Larger updates, new pages or new features are quoted separately.

Monthly backups.

Regular backups mean you are not one bad update or human error away from losing your site. Backups are part of the Support Plan and can be restored if something goes wrong.

Technical fixes included.

Broken forms, layout glitches, delivery issues — technical fixes are included so day-to-day problems do not become tickets that sit for weeks. Ecommerce or larger rebuilds are still scoped separately.

Ecommerce services

Priority support.

When something breaks — a form stops working, a page goes down, an update causes an issue — you have someone to contact who already knows your site. Small fixes and technical guidance, without waiting days for a generic helpdesk.

How care works after launch.

Once your site is live, care keeps it running. Scroll through what happens from setup to ongoing support.

Setup

At launch

Hosting is connected, SSL is configured, backups are scheduled and monitoring is switched on. Everything is documented so you know what is covered and how to reach me if something comes up.

Work involved

HostingSSLBackupsMonitoring

Monitoring

Ongoing

Uptime is tracked and security alerts are watched. Problems are often caught and fixed before you notice them — rather than discovering an issue when a customer tells you the site is down.

Work involved

UptimeSecurityAlertsHealth checks

Maintenance

Regular

Platform and plugin updates are applied on a sensible schedule. Backups are verified. Store and site health checks run so small issues do not become bigger ones over time.

Work involved

UpdatesPluginsBackupsQA

Support

When needed

Broken forms, layout glitches, email delivery issues, guidance on how to do something — you have a direct contact who built or maintains the site. Larger changes are quoted separately; day-to-day care handles the technical overhead.

Work involved

FixesGuidancePriorityEmail

What our
clients say

★★★★★
MATS Ltd / ClippaNet
"Michael built our MATS website from scratch and did such a good job that we asked him to completely rebuild our ClippaNet site as well. Communication was clear throughout and the end result was exactly what we needed."
Matt Thacker Director, MATS Ltd / ClippaNet
View project

FAQ’s

The Support Plan is £200 a year and covers five website amends, security monitoring, monthly backups, performance checks, priority response and technical fixes. Larger changes are quoted separately. See the pricing page for full detail.

Yes. I can hand the completed site over for you to manage directly. The Support Plan is optional but recommended if you want someone keeping the site maintained after launch.

Sometimes — get in touch with what you have and I’ll take a look. Support works best for sites built and understood by byMichael, where I already know the setup and can fix issues quickly.

The Support Plan is £200 per year. Extra amends or larger changes beyond the included five are quoted separately.

Yes — five website amends are included each year. Larger content updates, new pages or new functionality are quoted separately.

Ready to talk about website care for your Kent business?

Get a quote